Options for Shipping Frozen Pies
Options for Shipping Frozen Pies nationwide.
SHIPPING DAY: We strive to ship all orders the Tuesday after the order is received. Cut-off for Tuesday shipping is Sunday midnight. Orders received after that may not ship until the following Tuesday. We'll let you know what to expect via email. You can also let us know in a COMMENT field - when ordering - if you want to push shipping back a week or two.
If you're in New York City: - consider using our Mercato online store. We offer more than pies/rolls with this service, including baked sweets like Lamingtons, Caramel Slice, ANZAC biscuits and grocery items (coming soon!) We can deliver next day to much of NYC (M-F).
Not all of NYC is covered by this service - for more info go to this page.
If you aren't in NYC (or aren't covered by the Mercato delivery options): - we can ship nationwide.
This map shows Shipping Options available in our two Shipping Zones. For now, we ship just the pies & rolls.
More information on shipping frozen pies below the map.
EAST ZONE (see map above) - includes Ground Shipping, 2nd Day Express and Overnight Shipping options.
WEST ZONE (see map above) - includes 2nd Day Express and Overnight Shipping options only.
[Sweets & groceries offered on the Mercato site are not yet available for shipping - but we are working on it!]
When ordering frozen pies through our site - each item contains either a bag of 4 pies or 6 rolls.
We have two sizes of insulated shipper available - our system selects the correct one for you automatically.
SMALL SHIPPER - holds our minimum order of 3 items.
LARGE SHIPPER - holds between 4 and 7 items. The shipping cost is the same for 4, 5, 6 or 7 items (rate is calculated from shipper dimensions).
So, to get the lowest cost per pies/rolls delivered to your home - order 7 items.
GROUND SHIPPING: we have discontinued FREE Ground Shipping while we work to recover from enforced business changes due to the pandemic. We only offer paid GROUND SHIPPING if the order will arrive within 2 days of shipment.
DISCOUNTS ON LARGE ORDERS: we provide discounts for orders of 12 items (ie 48 pies) - for which we use our XL Shipper. Email us directly at firstname.lastname@example.org to discuss this. You can choose 4 flavors with this option. This size order will include a 10% discount.
WANT TO KNOW SHIPPING RATE BEFORE ORDERING? As you build your order, the website SHOPPING CART will indicate shipping rates/options to your address. We only offer GROUND SHIPPING if the order will arrive within 2 days of shipment - otherwise, the website will only offer you 2nd Day Express and Overnight options. So the website shopping cart will give you a price quote before you need to enter payment details.
FEDEX RATES: GROUND delivery within two days is affordable but - be warned - shipping rates beyond that area can be expensive. We pass through our negotiated FEDEX shipping rates directly to you.
Ordering for specific event/date: If your order is for a special event, include the date in the notes, we may be able to arrange delivery closer to the date if it's helpful
BULK ORDERS: If you are based in the NY Metropolitan area and wish to purchase bulk frozen pies (i.e. $500+) please contact us at email@example.com to discuss delivery options. We also have wholesale rates.
For any other shipping related enquiries - please contact firstname.lastname@example.org
Pick your pies for shipping now!
IMPORTANT NOTE: While (in our experience) FEDEX are VERY reliable, we have learned through hard experience that despite saying they guarantee delivery by a certain day/time, the "fine print" on the FEDEX agreements stipulates that they will not under any circumstances guarantee timely delivery of PERISHABLE items. Therefore the customer agrees to ship through FEDEX at their own risk. If our pies are inedible due to a delay encountered by FEDEX, we'll work with you to try to come up with a mutually acceptable outcome - however, while we're do everything we can to put it right, we can't guarantee full product refund - instead we can offer heavily reduced prices on a replacement order (though you may need to cover the cost of shipping.)